Frequently Asked Questions
For Property Managers, Developers and Renovators
How does Availability HQ work for property professionals?
Is it really free for property professionals, developers and renovators?
How quickly can I find an available provider?
Instantly. Search by service type, location and date to see real-time availability. If no one is available right now, smart alerts notify you the moment a match appears – whether that’s a plumber for an urgent repair or a plasterer for your renovation.
What areas does Availability HQ cover?
What types of providers can I find on Availability HQ?
The platform covers two broad areas:
Property maintenance – day-to-day trades such as plumbers, electricians, decorators, roofers, tilers and carpenters, plus specialist services including end-of-tenancy and routine cleaning, PAT testing, fire and gas safety, waste removal, pest control, locksmiths, and grounds maintenance.
Build and renovation – fit-out and finishing trades for development projects, including groundworks, drainage, bricklaying, masonry, damp proofing, plastering, window and door installation, kitchen and bathroom fitting, joinery, flooring, tiling, and decorating.
How do I know the providers are reliable?
For Trades, Contractors & Service Providers
How much does it cost to join?
The current founding member rate is £200 per year + VAT. This applies to all trades, contractors, cleaners, and specialist service providers whether your work is maintenance-based or build and renovation. Founding member spots are limited.
How do I post my availability?
Use the built-in availability calendar to mark the days you’re free over the next two weeks. Update it anytime – smart reminders will prompt you to keep it accurate.
Who will be contacting me?
Property professionals – letting agents, property management companies, facilities managers and property developers and renovators. All are registered and verified on the platform. You receive direct enquiries from businesses actively searching for your specific service type and location.
Can I use Availability HQ to find other providers?
Yes – if you’re a contractor who needs to bring in specialist trades or services for a project, you can search the platform in the same way property professionals do.
Billing & Subscriptions
What payment methods do you accept?
All major credit and debit cards. Payment is only taken once your vetting has been completed and your profile is approved. Annual membership for trades, contractors and service providers is then processed securely.
Can members cancel their membership?
Property professionals, developers, and renovators access the platform free. For paid members – trades, contractors, and service providers – memberships are non-refundable for the current year but will not auto-renew without your confirmation.
What happens when the founding member period ends?
The £200/year rate is our founding member price. We will give all founding members advance notice of any future changes. Your rate will not change without your agreement.